Current Openings

Hiʻipaka LLC - Waimea Valley on Oahu's North Shore is seeking full-time and part-time Retail and Visitor Service Associates to join our team. This position is responsible for ensuring that visitors have an excellent experience at Waimea Valley. The position duties include welcoming and informing visitors at the Visitor Center, retail sales in the Gift Shop, processing admissions transactions in the Ticket Booth, providing shuttle service to the waterfall, and monitoring our beach parking lots.

The position requirements are:

• Team player

• Comfortable in a fast-paced, visitor service environment

• Ensure an excellent visitor experience by communicating in an effective, warm, informative, and thoughtful manner

• Willingness to learn Waimea Valley visitor information, historical and cultural significance

Hi`ipaka LLC offers a competitive salary and has excellent benefits- medical, dental, vision, company matched 401K program and life insurance. This is a full time non-exempt position and regular attendance on a daily basis is required. Waimea Valley is a seven day a week operation and some weekend work is required.

If you would like to be considered for this position, please email your application and resume to ndavis@waimeavalley.net

A pre-employment drug screening and background check will be required. We are an equal opportunity employer.

Recruitment until position filled.

The Hoʻokipa Ambassador is responsible for providing a high level of hospitality to visitors and preparing visitors to experience the valley. The Hoʻokipa Ambassador team is integral to the success of the valley, ensuring visitors have smooth entry, understand where they are and how to make the most of their visit. To accomplish this, the Hoʻokipa Ambassadors inform about the resources available to the visitor, such as logistical assistance (shuttles, water stations, places to rest), access to traditional knowledge from cultural specialists and contemporary practitioners, the Hawaiian values-based Kaʻapuni o Waimea tour, access to archaeological sites, the world-renowned botanical collection, the Botanical tour, and the waterfall.

Position requirements:

• Greets and welcomes visitors and guests as they enter.

• Fields questions about admissions, services available and special rates.

• Greets student groups and tour groups as they enter.

• Shares map of Waimea Valley and several key points of interest.

• Talks about activities and special events in the Valley each day.

• Informs about the practitioners and cultural stations available each day.

• Encourages visitors to consider the cultural and botanical walks and tours.

• Promotes the Hawaiian values-based Kaʻapuni o Waimea program.

• Educates about the historic sites, artifacts, and botanical resources in the Valley.

• Encourages purchase of Souvenir Book when appropriate.

• Extends assistance to visitors, informs the visitors about the valley terrain, and the difficulty of the walk, and shares information about shuttles.

• Demonstrates assistance to the diverse audience and

• For kamaʻaina, encourage meaningful, ongoing engagement with the valley by promoting kamaʻaina admission discounts, community events, annual passes, morning walker program, volunteer opportunities, and adopt-a-garden.

• Able to respond to inquiries and/or discuss Hawaiian history, cultural practices, myths, and legends.

• Is a teammate in the cultural department and can assist in facilitating cultural learning programs and special events.

• Assists Marketing & Events Department by monitoring the condition of signage and making suggestions for signage, exhibits, and self-guided interpretive material for all ages.

Education Requirements:

• As a minimum, a high school diploma is required. A degree (associate or four-year) in hospitality, Hawaiian Studies, or a related field is desirable.

• At least two years of relevant community or Hawaiian agency experience.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Employee discount

• Health insurance

• Paid time off

• Vision insurance

Shift:

• 8 hour shift

Work Location: In person

Waimea Valley (Hi‘ipaka LLC) on the North Shore is seeking a Director of Finance who is a seasoned manager capable of working at a senior level to oversee all fiscal planning and operations within the organization. Responsible for executing the Company’s financial strategy and managing all fiscal decisions and operations, including internal controls, management of income-generating activities, and successful completion of annual audits. Expected to be a strategic thinker in achieving the goals and objectives of the organization through excellent fiscal management.

Educational and Training Requirements:

· Bachelor’s degree in accounting, business administration, economics, or related field; or equivalent work experience required.

· Master’s degree in accounting, business administration, economics, or related field; CPA designation; or equivalent work experience preferred.

· At least ten (10) years accounting and/or business administration experience.

· Experience with federal grant accounting and reporting, including federal “single audits” is preferred.

Salary range $100,00 - $120,000. Hi`ipaka LLC offers excellent benefits: medical, dental, vision, paid time off, company-matched 401K program, and life insurance. A pre-employment drug screening and background check will be required.

If you would like to be considered for this position, please email your application and resume to ndavis@waimeavalley.net

Recruitment until position filled.

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Employee discount

• Health insurance

• Life insurance

• Paid time off

• Retirement plan

• Tuition reimbursement

• Vision insurance

Schedule:

• 8 hour shift

• Weekends as needed

Application Question(s):

• Do you have any experience with federal grant accounting and reporting?

Education:

• Bachelor's (Required)

Experience:

• Accounting and Business Administration: 10 years (Required)

License/Certification:

• CPA License (Preferred)

Work Location: In person

Hiʻipaka LLC - Waimea Valley on Oahu's North Shore is seeking a manager to oversee the Retail and Visitor Services department. The ideal candidate will bring strengths in business management, customer service and people management, be an excellent team player and a leader in providing an exceptional visitor experience.

This position collaborates with the Executive Director and Assistant Executive Director of Visitor Experience to optimize the retail and customer service operations at Waimea Valley. The manager will motivate their team to establish a sense of welcoming and promote opportunities to educate visitors about the human, cultural, and natural resources of Waimea Valley. The manager will also craft the Retail experience to reflect the values of the organization and develop a successful product mix of local and Native Hawaiian made/designed merchandise.

POSITION REQUIREMENTS

1. Ensure operational excellence of the Waimea Valley Visitor’s Center, gift shop, ticket booth, shuttle service and beach parking.

2. Hire, train, develop, evaluate and motivate a high performing and engaged Retail and Visitor Services staff; ensure positive employee engagement while taking ownership of department controls, following SOPs, accounting best practices, implementing safety, security, scheduling and compliance with state and federal laws.

3. Work with the Executive Team to achieve department sales and productivity goals.

4. Participate on the management team at Waimea Valley, demonstrate excellent teamwork and supervision. Support Waimea Valley management through identifying solutions, effectively communicating and delegating to colleagues and direct reports.

5. Ensure a high level of business management of the department, including daily accounting sales and admissions; tracking, reporting and responding to trends; implementing strategic buying and merchandising for the gift shop; identifying and suggesting promotion opportunities.

6. Develop departmental work plans and budgets, set business plans and execute them in a timely manner.

7. Lead by example in excellent visitor service – teach and coach staff to refine their customer service skills. Collaborate with management to ground customer service staff values in the company culture of hoʻokipa.

EDUCATION, TRAINING AND/OR EXPERIENCE

1. Bachelors degree in business or a related field, or equivalent work experience required

2. Minimum ten (10) years in retail sales management or similar position required.

3. Significant experience in the visitor industry preferred.

If you would like to be considered for this position, please fill out the online application or email your resume or application to ndavis@waimeavalley.net. For full-time positions, Hiʻipaka LLC offers excellent benefits - medical, dental, prescription drugs, and vision coverage; 401K, etc. A pre-employment drug screening and background check will be required. We are an equal-opportunity employer.

Position open until filled.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Employee discount

• Health insurance

• Paid time off

• Vision insurance

Schedule:

• 8 hour shift

• Monday to Friday

• Weekends as needed

Work Location: In person