Current Openings

Hiʻipaka LLC - Waimea Valley on Oahu's North Shore is seeking full-time and part-time Retail and Visitor Service Associates to join our team. This position is responsible for ensuring that visitors have an excellent experience at Waimea Valley. The position duties include welcoming and informing visitors at the Visitor Center, retail sales in the Gift Shop, processing admissions transactions in the Ticket Booth, providing shuttle service to the waterfall, and monitoring our beach parking lots.

The position requirements are:

• Team player

• Comfortable in a fast-paced, visitor service environment

• Ensure an excellent visitor experience by communicating in an effective, warm, informative, and thoughtful manner

• Willingness to learn Waimea Valley visitor information, historical and cultural significance

Hi`ipaka LLC offers a competitive salary and has excellent benefits- medical, dental, vision, company matched 401K program and life insurance. This is a full time non-exempt position and regular attendance on a daily basis is required. Waimea Valley is a seven day a week operation and some weekend work is required.

If you would like to be considered for this position, please email your application and resume to ndavis@waimeavalley.net

A pre-employment drug screening and background check will be required. We are an equal opportunity employer.

Recruitment until position filled.

The Hoʻokipa Ambassador is responsible for providing a high level of hospitality to visitors and preparing visitors to experience the valley. The Hoʻokipa Ambassador team is integral to the success of the valley, ensuring visitors have smooth entry, understand where they are and how to make the most of their visit. To accomplish this, the Hoʻokipa Ambassadors inform about the resources available to the visitor, such as logistical assistance (shuttles, water stations, places to rest), access to traditional knowledge from cultural specialists and contemporary practitioners, the Hawaiian values-based Kaʻapuni o Waimea tour, access to archaeological sites, the world-renowned botanical collection, the Botanical tour, and the waterfall.

Position requirements:

• Greets and welcomes visitors and guests as they enter.

• Fields questions about admissions, services available and special rates.

• Greets student groups and tour groups as they enter.

• Shares map of Waimea Valley and several key points of interest.

• Talks about activities and special events in the Valley each day.

• Informs about the practitioners and cultural stations available each day.

• Encourages visitors to consider the cultural and botanical walks and tours.

• Promotes the Hawaiian values-based Kaʻapuni o Waimea program.

• Educates about the historic sites, artifacts, and botanical resources in the Valley.

• Encourages purchase of Souvenir Book when appropriate.

• Extends assistance to visitors, informs the visitors about the valley terrain, and the difficulty of the walk, and shares information about shuttles.

• Demonstrates assistance to the diverse audience and

• For kamaʻaina, encourage meaningful, ongoing engagement with the valley by promoting kamaʻaina admission discounts, community events, annual passes, morning walker program, volunteer opportunities, and adopt-a-garden.

• Able to respond to inquiries and/or discuss Hawaiian history, cultural practices, myths, and legends.

• Is a teammate in the cultural department and can assist in facilitating cultural learning programs and special events.

• Assists Marketing & Events Department by monitoring the condition of signage and making suggestions for signage, exhibits, and self-guided interpretive material for all ages.

Education Requirements:

• As a minimum, a high school diploma is required. A degree (associate or four-year) in hospitality, Hawaiian Studies, or a related field is desirable.

• At least two years of relevant community or Hawaiian agency experience.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Employee discount

• Health insurance

• Paid time off

• Vision insurance

Shift:

• 8 hour shift

Work Location: In person